1bdt99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 1bdt99 ("1bdt99", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access or use the 1bdt99 website and associated services (collectively, the "Platform"). This Policy forms part of the broader agreement between you and 1bdt99 and should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

By registering an account with 1bdt99 or by continuing to use the Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Policy. If you do not agree with this Policy, you must stop using the Platform and close your account.

2. Data Controller

1bdt99 acts as the data controller in respect of the personal data collected through the Platform. This means that 1bdt99 is responsible for deciding how and why your personal data is processed. If you have any questions or concerns regarding the handling of your personal data, you may contact us at any time via email at [email protected]. Our support team is available 24 hours a day, 7 days a week.

3. Personal Data We Collect

1bdt99 collects personal data in the following categories:

• Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number provided when you open a 1bdt99 account.
• Identity verification data: Copies of government-issued photo identification (e.g., National ID card, passport), proof of address documents, and, where required for payment verification, copies of your bKash, Nagad, Rocket, or bank account details.
• Financial data: Records of deposits, withdrawals, transaction amounts in BDT, payment method references, and any bonus or promotional credits applied to your account.
• Gaming activity data: Records of games played, wagers placed, bet amounts, wins and losses, session durations, and responsible gaming tool usage.
• Device and technical data: IP address, device type and model, operating system, browser type, mobile network identifier, and approximate geolocation derived from your IP address.
• Communications data: Records of correspondence between you and 1bdt99, including support chat transcripts, email exchanges, and feedback submissions.
• Cookie and analytics data: Information collected automatically via cookies and similar technologies about how you navigate and interact with the Platform. See Section 9 for full details.

We do not intentionally collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in the course of a support interaction, in which case it is handled with additional care and used solely to address your query.

4. How We Use Your Personal Data

1bdt99 uses your personal data for the following purposes:

• Account management: To create, maintain, verify, and operate your 1bdt99 player account, including processing your login, managing your session, and applying account settings.
• Transaction processing: To process deposits, withdrawals, and any bonus or promotional credits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported payment methods.
• Identity verification: To verify that you are the person you claim to be, that you meet our 21+ age requirement, and that you are not a politically exposed person or subject to sanctions.
• Regulatory compliance: To meet our obligations under applicable law, including anti-money laundering (AML) obligations, and to respond to requests from lawfully authorised authorities.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools such as deposit limits, session time reminders, and self-exclusion where necessary or requested.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other unlawful conduct on the Platform.
• Customer support: To respond to your queries, process complaints, and improve the quality of our support service based on interaction records.
• Platform improvement: To analyse aggregated and anonymised usage data to understand how the 1bdt99 platform is used, identify technical issues, and inform product development decisions.
• Promotional communications: To send you information about relevant 1bdt99 promotions, bonuses, and new game releases where you have opted in to receive such communications. You may withdraw this consent at any time.

5. Legal Basis for Processing

1bdt99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to enter into and fulfil the agreement between you and 1bdt99, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including identity verification, AML checks, and record-keeping.
• Legitimate interests: Processing that is in the legitimate interests of 1bdt99 or a third party, such as fraud prevention, security monitoring, and platform analytics, provided those interests are not overridden by your own rights and interests.
• Consent: Where we rely on your consent — for example, to send promotional communications — you have the right to withdraw that consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email.

6. Sharing Your Personal Data

1bdt99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of third parties in the circumstances described below:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, as necessary to process your financial transactions. Each payment provider operates under its own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers who assist 1bdt99 in verifying the identity and age of players as required by our policies.
• Game content providers: Game studios and technology providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive limited technical data necessary for game functionality and fair-play certification. These providers do not receive your financial or full identity data.
• IT and hosting providers: Cloud hosting, data centre, and IT security providers who process data on our behalf under strict data processing agreements that prohibit the use of your data for any purpose other than providing their service to 1bdt99.
• Legal and regulatory authorities: Courts, regulators, law enforcement agencies, and other public authorities where disclosure is required or permitted by law.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to 1bdt99, subject to confidentiality obligations.

In all cases, 1bdt99 takes reasonable steps to ensure that any third party with whom data is shared provides an adequate level of protection for that data.

7. Data Retention

1bdt99 retains your personal data for as long as your account is active and for a period thereafter as required to meet our legal, regulatory, and business obligations. In practice, this means:

• Account and transaction records are retained for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Support communications are retained for a period of two years following the resolution of the relevant query.
• Cookie and analytics data is retained in anonymised or aggregated form and is not subject to the same retention periods as personal data.

Once the applicable retention period has expired, 1bdt99 will securely delete or anonymise your personal data, unless continued retention is required by law or for the establishment, exercise, or defence of legal claims.

8. Data Security

1bdt99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmissions between your device and our servers.
• Encryption of sensitive data fields (including passwords and payment references) at rest using industry-standard algorithms.
• Access controls that restrict access to personal data to authorised 1bdt99 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to data systems.

While 1bdt99 takes every reasonable precaution to protect your data, no online service can guarantee absolute security. You also have a role to play in keeping your account secure — please keep your login credentials confidential and contact [email protected] immediately if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

The 1bdt99 Platform uses cookies and similar technologies (such as local storage and session storage) to provide you with a functional and consistent experience. The types of cookies we use are:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your language setting, preferred payment method display, and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised or aggregated information about how players use the Platform, such as which pages are visited most frequently and where technical errors occur. This data is used exclusively to improve the Platform and is not shared with advertising networks.

1bdt99 does not use third-party advertising cookies, retargeting pixels, or any cross-site tracking technologies that follow you across websites you visit outside the 1bdt99 Platform. You may manage cookie preferences through your browser settings; however, disabling essential cookies may prevent the Platform from functioning correctly.

10. Your Rights

As a 1bdt99 player, you have the following rights in relation to your personal data, which you may exercise by contacting us at [email protected]:

• Right of access: You may request a copy of the personal data that 1bdt99 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations and any other overriding legitimate grounds for continued processing.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us, where processing is based on your consent or the performance of a contract.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing, in which case we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

1bdt99 will respond to all valid data subject requests within a reasonable timeframe and will not charge a fee for standard requests. We may ask you to verify your identity before acting on a request to protect against unauthorised access to your data.

11. Children and Age Verification

The 1bdt99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. During the registration process, 1bdt99 requires players to confirm their date of birth, and we conduct age verification checks in accordance with our Responsible Gaming Policy. If 1bdt99 becomes aware that an account has been created by a person under 21, the account will be immediately suspended, any funds returned to the source payment method to the extent practicable, and all associated data deleted or anonymised.

12. Changes to This Policy

1bdt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via the email address associated with their account or by posting a prominent notice on the Platform. The "Last updated" date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy periodically to stay informed of how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by 1bdt99, please contact our support team. We are available 24 hours a day, 7 days a week. Email: [email protected]. Please include your registered username and a clear description of your query or request so we can respond as efficiently as possible.